GreaterGood has given more than $40 million to charities around the world since 1999.

HOW CAN WE HELP?

We appreciate your business and we want you to be happy - pure and simple. You directly benefit worthy causes with each and every purchase you make. If you have a question and can't find the answer below, please give us a call! The best time to reach us is Mon - Fri 8:00 am - 6:00 pm Eastern Time.

How do I place an order?

Ordering from GreaterGood is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update" link. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

To place an order by phone, please contact our customer service department between 8:00 am to 6:00 pm Eastern Time, Monday through Friday. You may call us toll-free within the U.S. and Canada at 1-888-355-4321. To contact us from outside the U.S. and Canada, please call 206-268-5400.

What forms of payment do you accept?

GreaterGood accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal and Amazon Payments; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-888-355-4321 or 206-268-5400. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

How long will my order take to arrive?

On average, orders arrive to the destination address in 2 - 3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service. We are able to offer a 3 day, and/or a Next Day delivery service on certain items.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

How do I do return or exchange an item?

Whenever possible, we encourage exchange rather than return of an item you are unhappy with. This ensures that the charitable royalty your purchase generated will still go to the charity. You may return items for refund or exchange within 45 days of the purchase date.

Step by step instructions

  1. Request a Returned Merchandise Authorization (RMA) number via email. Your RMA Number and detailed return instructions will be provided by GreaterGood. If the return is the result of an error by GreaterGood and the merchandise is being returned from an address in the continental United States, we will provide you with a prepaid return label.
  2. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, or Priority Mail) to ensure that all items are received at the Returns Center in good order. We cannot accept returns of items that do not have their original packing slip(s). Please contact us at customerservice@greatergood.com or 1-888-355-4321 if you do not have your original packing slip.
  3. Please be sure to also include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name, phone number and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day. For an exchange, please also list the desired item(s) and size, if relevant.
  4. Send returned items to: GreaterGood, 11700 48th Ave, Allendale, MI 49401

Please allow 2 - 3 weeks for the arrival of your order and the processing of your exchange or refund once mailed. No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.

If the return is not the result of an error by GreaterGood, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

How do I place an order?

Ordering from GreaterGood is easy! Once you find an item you would like to purchase, simply click the "Add to Cart" button in that product's description page. You can check the contents of your shopping cart at any time by clicking the "Cart" button at the top of the page. If you decide to remove an item from your cart, just click "Delete" to the right of the product you would like to remove. You can also adjust the quantity of any product in your shopping cart. To do this, type in the new quantity and click on the "Update" link. Assuming the quantity you have requested is available, you will now see the adjusted quantities as well as your new subtotal (if you enter a quantity that is greater than the quantity available, your purchase quantity will reflect the maximum quantity available).

To place an order by phone, please contact our customer service department between 8:00 am to 6:00 pm Eastern Time, Monday through Friday. You may call us toll-free within the U.S. and Canada at 1-888-355-4321. To contact us from outside the U.S. and Canada, please call 206-268-5400.

The size or color I want is missing from the product choices. Can I still order it?

Yes. If you encounter this, the size or color is temporarily out of stock. Normal re-stock times are 3-5 weeks.

Can I change, add, or cancel an order that has been submitted?

We are unable to change, cancel, or add to orders once they are processed and authorized by the credit card company. Some of our items come from third-party vendors, and much of the process is automated, so there is little we can do once the order is submitted.

Pricing errors and cancellation of orders

GreaterGood reserves the right to cancel an order any time before it has been shipped and the credit card charged if one or more of the following conditions applies:

  1. Product pricing error: Because GreaterGood offers a large array of items, a product may on occasion be listed with the incorrect price. If a product is purchased at a price that is lower than the correct price, we will, at our discretion, contact you for instructions prior to shipping the order or notify you of the outright cancellation of the order. In the event that the correct price should be lower than the price paid, we will adjust your charge and give you the lower price.
  2. Billing information provided for the credit card does not match the information on file with the card issuing bank.
  3. Credit card declined by the financial institution.
  4. PLEASE NOTE: The issuance of an order number or the receipt of a confirmation email does not serve as a guarantee that an order will be fulfilled. No order is final until a representative of GreaterGood has confirmed that none of the aforementioned conditions apply to that order.
Do the prices on your items change?

Price fluctuation occurs primarily because some products are available direct from our global offices and therefore foreign currency fluctuation impacts their price in dollars. These changes are typically very small -- however, in the case of large currency movements, the price swings can be noticeable. Another factor in price fluctuation is that some of the artists with whom we work have complete control over their pricing and can change their prices based on the supply and demand of their products.

What forms of payment do you accept?

GreaterGood accepts payment by credit card (Visa, MasterCard, American Express or Discover), either online through our secure server or by phone. We also accept payment by PayPal and Amazon Payments; orders placed using these payment methods must be placed online through our secure server. If you are paying via credit card and would prefer to place your order over the phone, please contact a member of our customer service team toll-free at 1-888-355-4321 or 206-268-5400. Please note that credit cards will be charged only after an order has shipped from our fulfillment center, although an authorization will be obtained at the time the order is placed.

Is my credit card secure?

The GreaterGood Shop, powered by NOVICA employs the latest data encryption and security technologies to ensure that all customer payment information remains private. If for any reason you feel uneasy about placing your order online, please call us to place your order by phone.

When will my card be charged?

If you pay by credit card, an authorization will be obtained when you place your order, and the card will be charged once your order has been shipped from our fulfillment center. If you ordered from multiple regions, your card will be charged separately for each region as each part of your order is shipped.

Do you charge sales tax?

Our stores collect and pay sales tax in some U.S. states as required by law. If sales tax is applicable to your order it will be calculated and shown during check-out.

I'm not able to use my debit/credit card to make a purchase. What can I do?

More often than not, this error occurs from incorrectly entered billing information. Please make sure the information you provide matches with that on file with your credit card's financial institution. You may contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday, 8:00 AM to 6:00 PM Eastern Time for further information.

Do you offer a paper catalog?

Currently our products are only available on the Internet. Because we have such a high turnover of items, a printed catalog would be out of date very quickly. We also try to be eco-friendly by avoiding the paper use of a printed catalog.

How long will my order take to arrive?

On average, orders arrive to the destination address in 2 - 3 weeks. The delivery time will depend primarily on two factors: item availability and shipping service. We are able to offer a 3 day, and/or a Next Day delivery service on certain items.

Item Availability:

Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:

During checkout, we will show you a list of available shipping services and their corresponding prices and timeframes. You may also view shipping charges and timeframes through the "Calculate Shipping" link in the shopping cart. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised timeframe, we will immediately contact you via email.

What shipping options do you offer?

If available for your items and selected, your level of U.S. expedited service will determine delivery timeframes. Once your order has shipped, 3-day service will take three business days to arrive, and Next Day delivery means the package will arrive on the next business day after we ship it.

3-day and Next Day delivery are not available to Alaska, Hawaii, the U.S. territories, or to PO or APO boxes.

We are unable to ship orders to delivery addresses outside of the USA at this time. We hope to include this service in the near future.

No Saturday or Sunday deliveries are available. U.S. national holidays are not delivery dates. Express packages will be shipped by UPS. Some rural addresses are not offered expedited service. Please make sure that the ship-to address on your order is correct. Manual address corrections due to errors or PO Box numbers will delay your package significantly and/or result in additional shipping charges.

Many items featured in the GreaterGood shop will ship direct to you from one of NOVICA's international fulfillment centers. Shipping times do vary between different regions, so be sure to carefully review the shipping options available when selecting your shipping service. Where multiple shipping options are available, we will indicate the corresponding price and estimated timeframe for each service.

Orders containing more than one item from a single region will be shipped once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.

I shipped my order to the wrong address. Can you reship my package?

A fee will be applied to all orders where:

  1. The incorrect address has been provided by the customer and the package is returned as undeliverable.
  2. An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits.
  3. A move or sudden change of address results in the refusal or non-delivery of an order.

The fee will consist of a $5.00 handling charge plus any applicable costs related to re-routing, forwarding, or redelivering the parcel(s). Please note that there is no charge for address changes that are made before an order is shipped.

Can I ship my order outside of the USA?

We are unable to ship orders to delivery addresses outside of the USA at this time, but we hope to include this service in the near future.

Will I be charged if I refuse my order?

Orders cannot be canceled once the checkout process has been completed, an order number issued, and shipment begins. However, orders that cannot be canceled may qualify for our Return & Exchanges Policy.

If a customer requests an order cancellation after the shipping process begins, refuses delivery of a shipped package, or provides a non-deliverable shipping address, the shipping/handling fees are non-refundable and shall be deducted from any credit or compensation issued. The customer will be charged for both outbound and return-shipping charges associated with that order.

The amount deducted from the credit or compensation shall be the actual freight charges & handling fees charged by the freight carrier or supplier to us. For example, if UPS charges $5 to ship an item outbound, a $10 charge to intercept the package, and $5 for the return shipping cost, that full $20 shall be deducted from the refund or compensation amount. We kindly ask our valued customers that they carefully review their orders before completing checkout so that there is no need to request cancellation or refuse delivery.

Will I have to pay taxes and duties on my order?

GreaterGood will cover all duties and import taxes for customers in the United States.

Am I able to track my package online?

At this time, we do not have online tracking capabilities. We hope to add this functionality in the near future. If your delivery is overdue based on the schedule outlined above, please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday, 8:00 AM to 6:00 PM Eastern Time for further information.

Some products were not on my packing slip. Will they be coming separately?

Some of the items we offer are shipped from different locations than others. Any product listed on your packing slip will be in your shipment. If a product is not listed on your packing slip it will arrive in a separate package. Please let us know if a listed product on your packing slip is not enclosed.

100% Satisfaction Returns Policy

At GreaterGood, we want you to be completely satisfied with each and every purchase. In the event that a problem with your merchandise is the result of our error, please contact us at customerservice@greatergood.com or 1-888-355-4321 to make arrangements.

If you are not 100% satisfied with your purchase you may return it with the original packing receipt within 45 days of the order date for exchange or refund, subject to some restrictions.

How do I return or exchange an item?

Whenever possible, we encourage exchange rather than return of an item you are unhappy with. This ensures that the charitable royalty your purchase generated will still go to the charity. You may return items for refund or exchange within 45 days of the purchase date.

Step by step instructions

  1. Request a Returned Merchandise Authorization (RMA) number via email. Your RMA Number and detailed return instructions will be provided by GreaterGood. If the return is the result of an error by GreaterGood and the merchandise is being returned from an address in the continental United States, we will provide you with a prepaid return label.
  2. Be certain to include your RMA number inside each package being returned. If you are responsible for return shipping costs, please use a trackable shipping service (UPS, FedEx, or Priority Mail) to ensure that all items are received at the Returns Center in good order. We cannot accept returns of items that do not have their original packing slip(s). Please contact us at customerservice@greatergood.com or 1-888-355-4321 if you do not have your original packing slip.
  3. Please be sure to also include your order number (which appears on your packing list), the name or Product ID of the product(s) that you would like to return, your name, phone number and email address, and the reason for the return (please provide as much detail as possible). You will receive a response from our customer service team with your RMA Number and any special return instructions, typically within one business day. For an exchange, please also list the desired item(s) and size, if relevant.
  4. Send returned items to: GreaterGood, 11700 48th Ave, Allendale, MI 49401

Please allow 2 - 3 weeks for the arrival of your order and the processing of your exchange or refund once mailed. No credit can be issued until we have inspected the returned item and it is found to be in new, unused, unlaundered condition (if applicable) with all original tags attached and original packaging and parts included.

If the return is not the result of an error by GreaterGood, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center.

Can I return a gift?

If you have received a gift from GreaterGood and would like to return it, you may do so by requesting an RMA number via email at customerservice@greatergood.com or by phone during the 45-day period following the original delivery date of the order. As soon as the return is received, we will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that we will not alert the person who sent you the gift to your return request.

When will I get my refund?

Credit for returned products will be issued within 7 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders).

Important Notes and Restrictions:

  • Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.
  • GreaterGood is not responsible for loss or any costs incurred (including freight, duties and taxes, or import fees) for items returned without an RMA number or to any address other than a GreaterGood Returns Center.
  • As a safeguard against potential abuse, GreaterGood reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
I haven't received my order. Is it lost?

Be sure to indicate the complete and correct shipping address when you are placing your order. GreaterGood is not responsible for items that have not been received due to an incorrect address or change of address. If you have not received your order and would like to check the status, please contact our Customer Service Department at customerservice@greatergood.com (be sure to note your order number and email address, and verify the correct mailing address). A member of our customer service team will check our records to determine when your order was processed and shipped. Please note that any claims related to non-receipt of merchandise must be made within 15 days of the shipment date or within 7 days of the delivery date reported by the carrier (where applicable), whichever came first.

What happens if my item arrives damaged or incomplete?

At GreaterGood, your satisfaction is our priority. If you have received a damaged or incorrect item, or if part of your order is missing, please notify us immediately. Report any problem via email to our customer service team at customerservice@greatergood.com. In your message, please include your name, order number, and provide as much detail as possible about the situation.

We will be happy to replace any damaged/incorrect items, assuming a comparable replacement is available, or provide you with a full refund, including all shipping costs.

Any products that might be missing from your order will be shipped as soon as possible at no additional charge to you. Do keep in mind that if you ordered from multiple regions, you will be receiving multiple packages. Please double check that the product or products that you believe to be missing from your order were not ordered from a different region than those products that you have already received.

I have a new e-mail address. How do I change my reminders and newsletters?

We are not able to update e-mail subscriptions manually. Please subscribe your new e-mail address as you did the previous address. This is for your privacy and protection. Your old e-mail address will be automatically removed once an e-mail reminder or newsletter "bounces", or you may unsubscribe using the link at the bottom of any e-mail you receive from us.

How long do out of stock products take to get back in stock?

Products that are out of stock are typically available again within 3-5 weeks of selling out. We suggest checking back periodically on the site to find the product.

Can I place a backorder?

At this time, we do not have a way to process back orders for products that are sold out, unless that product's specific detail page allows for it.

I would like to sell my products at the GreaterGood store. What do I need to do?

GreaterGood welcomes product submissions for review by our buying team. Please send a letter describing your company and collection along with a product sample and pricing to:

GreaterGood store c/o CharityUSA.com, LLC
One Union Square
600 University Street, Suite 1000
Seattle, WA 98101
USA
Attn: T. Blakely

Please note that product samples will not be returned, nor do we pay for samples.

Product submissions do not imply or guarantee an intent to purchase submitted products. Due to the volume of product submissions, we are not able to acknowledge receipt of every product.

Do you have wholesale pricing for bulk orders?

For large quantities of the same item we may be able to offer an additional discount. Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday, 8:00 AM to 6:00 PM Eastern Time for further information.

Do you have local stores in my area?

At this time we do not have any retail stores. All of our products are only available online in our web-based store.

Your store isn't loading or working correctly.

If you are having trouble seeing parts of our store, or if elements on the page seem to be improperly formatted, try clearing your cache by holding down your shift key and reloading the page.

If the problem persists, you may be using an outdated browser version. Although we work hard to accommodate the most recent versions of the most widely-used browsers, making the site function with very old or outdated browser versions requires a heavy investment in both time and resources. As such, GreaterGood has made a conscious decision to stop supporting very old versions in order to focus our resources on raising funds to help our partner charities. Our goal is to support them in their ongoing efforts to help people, animals, and the environment.

We continue to support many of the most recent versions of popular browsers, but if you are using Internet Explorer 7 or earlier, or an old version of an uncommon browser, your experience on our website may be affected. Please consider updating your browser. Click here to see some of the most popular browsers, and update to the current version of your favorites.

Finding Your Ring Size

Download our printable ring sizing chart to find the perfect fit.

Finger size changes depending on the time of day and the weather. Measure when your hands are warm, not cold, and measure at the end of the day.

Finding Your Apparel Size

Take your measurements with the tape measure over your under garments. If your measurements fall between sizes you may prefer the next larger size. Inseam, skirt and dress lengths vary by style and will be listed in the item description. Our sweaters are knit in standard American sizes, however actual measurements vary by style.

WOMEN S M L XL
4 6 8 10 12 14 16 18
BUST 33.5 34.5 35.5 36.5 38 39.5 41 43
WAIST 25.5 26.5 27.5 28.5 30 31.5 33 35
HIPS 36 37 38 39 40.5 42 43.5 45.5
MEN S M L XL
CHEST 34 - 36 38 - 40 42 - 44 46 - 48
WAIST 28 - 30 32 - 34 36 - 38 40 - 42
NECK 14 - 14.5 15 - 15.5 16 - 16.5 17 - 17.5
SLEEVE 32 33 34 35

Bust / Chest

Measure around the fullest part of chest under the arms and over the shoulder blades keeping the tape measure level.

Waist

Measure around the smallest part of the waist keeping the tape measure comfortably loose. Most garments use the low waist measurement noted below.

Low waist

Measure around the body approximately 1.5" below the natural waist (above). This is the area where most pants and skirts actually fit.

Hips

Standing with your heels together, measure around the fullest part of the body approx 7"-8" below the waist.

Neck

Measure around the base of the neck keeping the tape measure comfortably loose.

Sleeve

Bend elbow slightly and starting at the center back of the neck, measure across the shoulder, to the elbow and down to the wrist.

Inseam

Our standard inseam length for women is 32" and 34" for men; however inseam measurements will vary slightly by style.

How do I contact you?

Please contact customer service at customerservice@greatergood.com or by phone at 1-888-355-4321 Monday through Friday, 8:00 AM to 6:00 PM Eastern Time for further information.

For international inquiries, please call 1-206-268-5400.


Our mailing address is:
CharityUSA,
600 University Street, #1000
Seattle, WA 98101
USA

Privacy

TRUSTe online privacy certification

CharityUSA, owners and operators of the GreaterGood family of websites, has created this privacy policy to disclose our information gathering and dissemination practices. CharityUSA does not sell, rent, trade, or share Personal Information with third parties except as disclosed within this privacy policy.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

TRUSTe

This privacy policy covers the following:

GreaterGood
CharityUSA
GreaterGood
GreaterGood Shop


The Hunger Site and store and blog
The Breast Cancer Site and store and blog
The Animal Rescue Site and store and blog
The Veterans Site and store and blog
The Autism Site and store and blog
The Alzheimer's Site and store and blog
The Diabetes Site and store and blog
The Literacy Site and store and blog
The Earth Site blog and store
The Rainforest Site and store and blog


Shelter Challenge
Free Kibble
Free Kibble Kat
Free Kat Litter
Global Girlfriend
Pink Ribbon Store
Hope Faith Love
Ecology Fund


GreaterGood Kids
Creative Kidstuff
Sensational Beginnings


Family Pet
Coupaw
Doggyloot
Petsitting
RescueBox


GreaterGood Wholesale
GreaterGood Global
Sasa Designs
Global Girlfriend


Great Life Publishing
12 Tomatoes
24 Blocks
Big Hawgs
Crafty House
Daily Craftsman
Dusty Old Thing
FaithHub
Fine Southern Dish
The Good Old Days
Grizzly Fare
The Humble Gardener
The Knitting Circle
Leathers On
My Old Photos
Pickups & Beer
The Reader’s Nook
Saddled & Ready
Smoking Rubber
Spilled Color
Star & Sky
Starting Chain
Surrounded By Flowers
Three Pound Trout
Trail Crawlers
Warbler Calls
Wind On Sail
The Writer’s Circle
Yard Sale Finds

Free Daily Click

Clicking on the "Click Here to Give" button on the home page of The Animal Rescue Site, The Breast Cancer Site, The Hunger Site, and all of our other Click-to-Give sites is free to the visitor. 100% of the money from sponsor advertising is given to the charity partners of each site by GreaterGood.org. You are not required to provide any personal information to visit the GreaterGood sites or to make your daily, free click.

Site visitors may also help protect animals, people, and our planet by signing petitions and taking other actions at our sites. Site visitors may voluntarily provide personal information to sign a "Take Action!" petition, share a story, photograph, testimonial or other comment with the GreaterGood community, sign up for an e-newsletter or click reminder emails, or participate in other site activities as we offer them. See below for how we use this information.

Take Action! Petitions

Signing a "Take Action!" petition gives you a way to impact public policy in ways that connect to the core issues of our Click-to-Give sites. When you sign a petition at any one of the GreaterGood sites, you are required to provide certain personal information such as name, email address, and sometimes street address so it can be shared with the target of the campaign in order to influence the outcome of legislation or change policies in order to help people or animals. This personal information is required to validate your campaign signature. All personal information you provide when signing a petition or participating in a petition, including name, address, city, state, country, and comments are considered public information and will be provided to the target of the campaign (for example, sending a letter and petition to the Surgeon General). Specific targets for a petition will be clearly identified within each petition. Your city, state, country, and comments will also be visible on the Click-to-Give site(s) associated with the petition. Your name will also be visible on the site unless you have checked the "Do not display my name" checkbox at the time of signing. We will not display street or email addresses entered into the proper "Email" or "Address" fields during signing. We are not responsible for the personal information you choose to submit in these petitions.

CharityUSA hosts two kinds of petitions: petitions sponsored by one of our Click-to-Give sites (such as The Animal Rescue Site), and petitions sponsored by nonprofits. At the time of signing you will have an opportunity to indicate whether or not you wish to receive communication from any third-party nonprofit sponsor of the campaign. If you do not opt-out of such communications, CharityUSA will send your contact information to the third-party nonprofit sponsoring the campaign. If you opt-out of receiving such online offers, CharityUSA will not share your name, email address, or other signing information with the nonprofit sponsor. Each petition signing also subscribes you to our "Take Action!" email list. We provide unsubscribe options with each and every email sent in this manner. This is also summarized in the "Choice and Opt-out" section.

Share Your Story/Visitor Testimonials/Comments/Reviews

When we post visitor stories, testimonials, comments, or reviews on our web site, these may contain personal information such as name, city, and state. We obtain consent in the submission form prior to posting the story, testimonial, comment, or review. At the time of submission you may also choose the "Do not display my name" option, which will replace your name with "Anonymous". If you wish to update or delete your testimonial, you can contact us at customerservice@greatergood.com. Please note that external software (such as "Googlebot") periodically browses our sites and publishes "snapshots" of what it indexes to the Internet. We cannot remove or edit these "snapshots", only the content currently displaying on our own sites.


Communications from the Site

Email Product or Petition to a Friend

If you choose to email a product description to a friend, we will ask you for your name and email address, and for your recipient's name and email address. If you choose to send a petition description to a friend, only the friend's email address is required. We will automatically send your chosen recipient(s) a one-time email to view the product or petition. CharityUSA does not store, sell, trade or otherwise use any name or email address you share here for any purpose other than to deliver your message.

E-newsletters

If you wish to subscribe to our e-newsletter(s), we will use your name and email address to send a periodic email to you. We provide unsubscribe options with each and every email sent in this manner. This is also summarized in the "Choice and Opt-out" section.

Special Offers and Updates

Once you've shopped with us in one of our do-good stores, we will periodically send you information on products, services, special deals, and promotions. You may opt-out of receiving these types of communications during checkout. This is also summarized in the "Choice and Opt-out" section. Subscribers are the first to be notified of start dates of major sales and other promotions, and periodically receive subscriber-exclusive offers which are great deals and free products available only to subscribers who continue to receive our updates.

Service-related Announcements

We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You may not opt-out of these communications, which are not promotional in nature.

Accounts

You do not need an account to make a free daily click or to purchase anything from our store. If you choose to create an account, we will ask for and store your name, email address, and a password to give you access to and to protect your account. We also give you an opportunity during checkout to save your billing and shipping addresses in order to provide a speedier and more convenient checkout experience in the future. We do not store any credit card data in your account.

Shopping

When you purchase something at a GreaterGood store, we request certain personal information from you on our order form. During checkout, you will be asked to give your billing address, shipping address, phone number and email address. We use your email address to confirm your order, and in case there are any problems with your order. Phone numbers are occasionally used to communicate with you about your order only. Credit card information is encrypted and used for order billing only: we do not save your credit card information. During checkout you will be able to sign up for special offers and updates, an email sent approximately once a week. You may unsubscribe at any time. Instructions for unsubscribing are included in each email sent.

CharityUSA may provide your personal information to third parties that provide services to help us with our business activities such as shipping your order or a payment processor to bill you for goods and services. These third party service providers do not retain, share, store, or otherwise use your personal information for any other purpose other than to provide services to us, and are prohibited from marketing to you.

We reserve the right to disclose your personal information as required by law, such as to comply with a subpoena or similar legal process, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website. If CharityUSA is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our sites of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Gifts That Give More™

When you make an online donation via GreaterGood.org's Gift That Gives More™ program, we share your personal information with our nonprofit, independent partner, GreaterGood.org. You will receive your U.S. tax receipt from GreaterGood.org upon completing your donation and may also receive direct donation appeals from GreaterGood.org. 100% of the money you contribute via a Gift That Gives More™ is given to GreaterGood.org to be used for the purposes specified; we even cover bank and credit card charges in order to ensure that 100% goes to the charitable purpose you intend. Information about which organizations are granted money contributed through the Gift That Gives More™ program as well as other grants is available on the GreaterGood.org website.


Links/Social Media Widgets/Electronic Log Files/Tracking Technologies/Local Storage Objects/Retargeting

Each of our Web sites contain links to other Web sites, including sponsor sites and other philanthropic sites. CharityUSA is not responsible for the privacy practices or the content of such sites and encourages you to review these companies' privacy policies.

Social Media Widgets

Our Web sites include social media features such as the Facebook "Like" button and widgets, "Share this" button, and other interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our sites. Your interactions with these features are governed by the privacy policy of the company providing it.

Electronic Log Files

As is true of most sites, we gather certain information automatically and store it in electronic log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We do not link this automatically-collected data to personal information. We use this information to understand how our websites are used to better meet the needs of our visitors and customers. We use IP addresses to identify and block malicious behavior like click fraud or denial of service attacks.

Tracking Technologies

Technologies such as cookies, beacons, tags, and scripts are used by CharityUSA and our partners, affiliates, analytics and service providers. These technologies are used in analyzing trends, administering the site, tracking user movements around the site, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies for our shopping cart to save your shopping for a return visit, to save your order ID until a successful order authorization, and, in future, we may use cookies to store your click history to show you the good you've accomplished by visiting and taking action around the sites.

You do not have to accept cookies in order to make your free, daily click and have your click count, or to shop with us. You can control the use of cookies from your browser. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

Local Storage Objects (LSOs)

We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third party partners who provide certain features on our site or display advertising based upon your Web browsing activity use LSOs such as HTML5 and Flash LSOs to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash cookies, please click here.

Behavioral Targeting/Retargeting

CharityUSA partners with a third party ad network to both display advertising on our own Web sites and to manage our advertising on other sites. Our ad network partners use cookies and Web beacons to collect non-personal information about your activities on this and other Web sites in order to provide you targeted advertising based upon your interests, and to provide you relevant advertising through retargeting when you leave our sites. If you do not want this information used for the purpose of serving you targeted ads, you may opt-out by clicking here http://preferences-mgr.truste.com/, or by using the NAI opt-out mechanism. Please note that this does not opt you out of being served advertising -- you will continue to see general ads that are not targeted to your interests.

Due to technological limitations at this time, CharityUSA does not respond to browser Do Not Track signals.

CharityUSA constantly uses aggregate and non-personally recognizable data about our customers both internally and using external providers, including Facebook and Google, to try to understand customer concerns and provide better products and promotions. We segment our data and email lists by issue area of concern, and also by type of product purchased, recency, frequency, and monetary value of purchase, which charitable gifts have been given, and other demographic and geographic data.

We don't sell or rent our email lists. We do use our email lists to create profiles of our shoppers and clickers in order to market to similar people. We use outside groups, including Facebook, to help us in this effort, but we don't allow outside groups to contact our shoppers or customers. These contractors help us create profiles of our shoppers, so we can market to similar people on other sites. This marketing is subject to the privacy policies of whatever site we are buying these ads on, and is not subject to our privacy policies.

We will use information that we have about your shopping or clicking behavior to provide you better quality offers and promotions, and to help us understand and serve our customers better.


Security

Your comfort and security while shopping with us are important. We have multiple ways of protecting our customers:

  • We do not save or store your credit card number.

    For your protection, we do not keep your credit card information on file. Your billing information is securely transmitted to our payment processor one time only. Our security measures and internal processes are designed to ensure that your billing information is kept secure while we process your order.

  • We use encrypted URLs for our shopping cart and checkout process. Encrypted URLs begin with an "https" instead of the plain-text protocol of "http".
  • Our site security keys use the highest industry standard for encryption.
  • We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at customerservice@greatergood.com.
  • You can read more on how to shop online safely here.

Please note: Your credit card statement will show the name of the store where your order originated.

GreaterGood Shop
The Hunger Site
The Breast Cancer Site
The Animal Rescue Site
The Veterans Site
The Autism Site
The Alzheimer's Site
The Diabetes Site
The Literacy Site
The Eatrrh Site
The Rainforest Site


Creative Kidstuff
Sensational Beginnings
Coupaw
Doggyloot
RescueBox
Global Girlfriend
Sasa Designs
Hope Faith Love
Pink Ribbon Store

If we cannot identify which storefront you entered through, charges will appear on your statement as CharityUSA.com, LLC.

Ordering online with us is secure and easy. If you have any concerns about ordering online, please feel free to place your order with our customer service department by phone. Hours are 8:00 am to 7:00 pm (Eastern Time), Monday through Friday. You may call us toll-free within the U.S. and Canada at 1-888-355-4321. To contact us from outside the U.S. and Canada, please call 206-268-5401.

Collection of Personal Information from Children

CharityUSA does not knowingly collect individually identifiable information from or about children under 13. If CharityUSA later learns that we have personal information about a child under 13, we will take steps to remove that child's information from our databases. If you have questions or concerns, please contact us at 206-268-5401 or by email: customerservice@greatergood.com.

Updating/Accessing/Amending/Correcting personal information

If your personal information changes, you may contact us to amend, correct, or delete it at customerservice@greatergood.com. We will respond to your request within 1 business day.

We will retain your information for as long as your account is active or as needed to provide you services. Please contact us if you wish to cancel your account or request that we no longer use your information to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Choice/Opt-out

We provide you the opportunity to 'opt-out' of having your personal information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive marketing material from us following your order, you can opt-out during the checkout process.

If you no longer wish to receive our newsletter or other promotional communications, please let us know by following the unsubscribe instructions included in each newsletter and communication, or by contacting us at:

GreaterGood Customer Service
One Union Square
600 University Street, Suite 1000
Seattle, WA 98101-4107
U.S.A.
customerservice@greatergood.com

U.S. and Canada: 1-888-355-4321
Outside the U.S. and Canada: 206-268-5401
Customer Service hours are 8:00 am to 7:00 pm (Eastern Time), Monday through Friday.

You will be notified if your personal information is collected by any third party that is not our agent/service provider other than as specified in this policy, so you can make an informed choice as to whether or not to share your information with that party. Although there are no plans to do this presently, if this ever occurs, an opt-out will be provided to you before any personal information is shared, so it is always your choice when information is provided to a third party.

Changes to this Privacy Statement

We reserve the right to modify this privacy statement at any time. If we make material changes to this policy, we will notify you by means of a notice on this Site or by email prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

This Privacy Policy was last updated on September 6, 2016.

Terms of Service

All users and shoppers on GreaterGood stores are governed by the terms, policies, and restrictions stated on this site. By using this site, you agree and consent to all the terms, policies, and restrictions stated, including but not limited to the Returns & Exchange Policy. If you do not agree to the policies and terms stated, do not use this site. GreaterGood stores reserves the right to change, modify, or cancel any portion of this Terms of Service, policies, and restrictions governing this site without notice. GreaterGood stores may amend the Terms of Service without notice.

If GreaterGood stores is unable to obtain payment for a period exceeding 30 days for an order placed and shipped, GreaterGood stores may assign the order to a collections agency and add the collection agency fee to the amount due. The additional fee shall be the greater of $25 or 1/3 of the original amount that GreaterGood stores was unable to collect prior to assignment to the collection agency.

Use of any special offer to receive a discount indicates full acceptance of the special offer Terms & Conditions in addition to all Terms of Service.

If a customer requests that GreaterGood stores waive the signature requirement for any applicable delivery to enable the courier to leave the package unattended at the delivery location, the customer assumes all risk and responsibility for the package and no compensation or credit is due should the package be lost or damaged.

Out of Stock Products

We make every effort to keep products in stock. "Out of stock" products are typically re-stocked within 3-5 weeks, depending on the location of the product's supplier. (Products sourced from overseas may take longer to re-stock.) Due to the large volume of inquiries, we are unable to reply individually to inquiries regarding specific "out of stock" products. We apologize for any inconvenience this may cause and thank you for your patience. Your business is extremely important to us, as we consider you not only a customer, but our partner in making a difference!

BACK TO TOP

Every time you shop on the Hunger pages of GreaterGood, you give extra cups of food for people in need -- at no extra cost to you. Funds are divided between Mercy Corps, Food Recovery Network, Millennium Promise, Partners in Health, and Mae Tao Clinic.

Every time you shop on the Breast Cancer pages of GreaterGood, you help provide mammograms to women in need, fund research in the fight against breast cancer, and other care and services for women with the disease -- at no extra cost to you. Funding is through GreaterGood.org, which gives grants to clinics and organizations that provide low-income, minority, and working-poor women access to free or low-cost mammography.

Every time you shop on the Animal Rescue pages of GreaterGood, you give the value of bowls of food to animals in shelters and sanctuaries. Funds are divided between The Fund for Animals and Humane Society of the United States (HSUS), the International Fund for Animal Welfare (IFAW), and Rescue Bank.

Every time you shop on the Veterans pages of GreaterGood. you help provide meals to homeless veterans, and veterans and their families who are struggling to make ends meet -- at no extra cost to you. Funds are divided between our charity partners on the ground: Food Recovery Network, Veteran Homestead, and Veterans Village of San Diego. Thank you for supporting our veterans!

Every time you shop on the Autism pages of GreaterGood, you're helping to fund both autism research and therapy for children with autism -- at no extra cost to you. Research funding goes to Autism Speaks and therapy funding is directed to Lekotek and the National Autism Association.

Every time you shop on the Alzheimer's pages of GreaterGood, you're helping to fund Alzheimer's research -- at no extra cost to you. Research funding goes to leaders in the field, including the University of Michigan.

Every time you shop on the Diabetes pages of GreaterGood, you're helping to fund diabetes research and a cure for diabetes -- at no extra cost to you. Research funding goes to leaders in the field, including Juvenile Diabetes Research Foundation, Mayo Clinic, and American Diabetes Association.

Every time you shop on the Literacy pages of GreaterGood, you give free books to children in need -- at no extra cost to you. Funds are divided between First Book and Room to Read.

Every time you shop on the Rainforest pages of GreaterGood, you help preserve endangered rainforest land -- at no extra cost to you. Funds are granted to the Rainforest Trust (formerly World Land Trust-US).